Privacy Policy

This Privacy Policy describes how 1Brain™ (“we”, “our”, or “us”) collects, uses, discloses, and safeguards your information when you use our platform, website, and related services (the “Service”).

By accessing or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect and process the following categories of information:

  • Account Information: Your name, email address, organisation name, password, and any other information you provide during account setup.
  • Billing and Transaction Data: Payment card details (processed securely via third-party providers), billing address, subscription history, invoices, and receipts.
  • Usage Data: Information about how you use the Service, such as IP address, browser type, pages viewed, features used, time spent, links clicked, and other diagnostic data.
  • Device Information: Device ID, operating system, and mobile network data.
  • Support and Communication Data: Any communication sent to our support team, chat transcripts, survey responses, and email correspondence.
  • Cookies and Tracking Technologies: Technologies to collect data about usage, session ID, and navigation history.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To create and manage your account
  • To deliver, maintain, and improve the Service
  • To communicate with you, including service-related announcements
  • To process payments and manage billing
  • To personalise the user experience and suggest relevant content
  • To provide customer support and respond to inquiries
  • To detect and prevent fraud or misuse of the Service
  • To comply with our legal and contractual obligations

3. Legal Bases for Processing (GDPR)

For individuals located in the European Economic Area (EEA), we rely on the following legal bases for processing your personal data:

Consent: When you opt in to receive marketing communications or accept cookies
Contractual necessity: When processing is required to fulfil our obligations under a contract with you (e.g., account creation, billing)
Legal obligation: When processing is necessary to comply with applicable laws
Legitimate interests: To improve our service, ensure security, or conduct analytics, provided your rights do not override those interests

4. Disclosure of Information

We may share your personal data with:

  • Service Providers: Including hosting providers (e.g., AWS), analytics platforms (e.g., Google Analytics), billing processors (e.g., Stripe), support platforms, and communication tools
  • Legal and Regulatory Authorities: When required to comply with legal obligations or respond to lawful requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction

We maintain a list of subprocessors available upon request.

We do not sell your personal data to third parties.

5. International Data Transfers

We operate in Australia but may process your data in countries where our subprocessors are located. When transferring data internationally, we take legally required steps to protect your rights, such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions recognised by relevant regulatory bodies
  • Binding corporate rules and contractual obligations between data recipients

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Specifically:

  • Account and billing data are retained while your subscription is active and for up to 7 years post-cancellation (for tax and compliance purposes)
  • Support correspondence may be kept for internal review and service improvement

You may request deletion of your data by contacting [email protected], subject to our legal obligations.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict processing of your data
  • Withdraw consent where processing is based on consent
  • Request portability of your data to another provider

We will respond to all data rights requests within 30 days. To exercise your rights, contact [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • To enable essential site functionality
  • To analyse site traffic and usage trends
  • To improve performance and user experience
  • To deliver relevant content or messaging

You can adjust your cookie settings through your browser. For more details, refer to our Cookie Policy.

9. Third-Party Services

Our Service integrates with third-party platforms. These services have their own privacy policies and terms. We are not responsible for their content or data practices.

We recommend reviewing the privacy policies of third-party services you access through our platform.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

  • SSL encryption
  • Two-factor authentication (2FA)
  • Role-based access controls
  • Regular data backups

Despite our efforts, no method of transmission or storage is 100% secure.

11. Children’s Privacy

Our Service is not intended for use by individuals under 16. We do not knowingly collect data from children. If you believe we may have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. When changes are material, we will notify you via email or display a notice in the Service. Continued use of the Service after such changes constitutes acceptance.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Mailing Address: 4/1 Vuko Place, Warriewood, NSW 2102, Australia